Good morning,

I hope everyone is doing well and having a great start to the New Year!

We have been very busy at 5280 Computers and are very excited about 2012.  Since I haven’t touched base with quite a few of you in a while, I wanted to let you what we’ve been doing.  Trying to keep up with technology as you know is a very challenging business in itself and we feel like our existing support with some of the additional items below keep us moving forward.

New offerings at 5280 Computers:

1.       Our new web site!!! http://www.5280computers.com (please check us out when you can) This is phase one of a multi-phase project - much more content, training and tech support to come shortly.

2.       Off-site critical data backup using Crashplan’s Enterprise software – backed up to 5280’s servers nightly.  We monitor the daily backup logs and alert you if there are any issues. 

3.       Night Maintenance  - our new proactive service that is scheduled when you are not in the thick of it.  After-hours/weekend maintenance.  (Monthly, Quarterly, Yearly depending on your size)

4.       Google Apps for Business – think of this as your Outlook email in the cloud that wirelessly syncs to all of your devices.  (smart phones, iPad, laptop, etc)

5.       Web hosting – we now offer complete web site hosting that is very affordable.

6.       Cloud servers – this is one of our most exciting offers as we are getting rid of many small businesses’ on-site servers and replacing them with extremely fast & secure off-site servers.

7.       Maintenance Plans – pre-paid blocks of hours at a discounted rate.  This is done on a quarterly basis.

8.     “Quick contact” - on the home page of our new web site can be used to submit your own trouble tickets.

For questions or concerns about any of the above items please contact me directly anytime. (contact info below)

For any support requests/current issues, please contact our support department at 303.596.8567 or support@5280computers.com for the fastest response time.

Thank you for being such a great client,

Nick 

Drobo customer service story...

Wow, I don't usually have a lot of good things to say these days about customer service with any company. Yesterday was different... I use a Drobo (Data Robotics) backup drive for all of our 5280 data. This weekend after many years of working flawlessly, it started constantly restarting over and over.

I emailed their customer service team who got me in touch with tech support. I spoke with them about doing all of the troubleshooting tips that were online. After 5-10 minutes the tech support person said that he would send me a new one with next day shipping. Unbelievable as it was out of warranty so I shouldn't have even been able to talk to tech support but tried anyway. Well, I'm happy to say that today I rec'd the replacement ($1500 retail) Drobo Pro via Fedex with a return shipping label for my dying one.

Truly the best customer service experience that I've had in recent years!! Way to go Drobo!!!

We are back...

After a long hiatus we are back blogging again. Our new web site goes live by Valentines' Day 2012!!

Microsoft Security Essentials is Free; Use it for your antivirus

Why your computer running slow? First, do a full scan for malware. Malicious software like spyware or adware can slow a machine to a crawl. Or, if your computer is part of a botnet, it could be running very slowly.
Hopefully, you have software to protect against viruses, spyware and other malware.
If not, go to www.5280computers.com, and click on Free antivirus, and you will be connected to MS Security Essentials, download the free software and get yourself protected.

What is malware and how can I protect myself from it?

Malware, short for malicious software, is software designed to infiltrate a computer without the owner's informed consent. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. The term "computer virus" is sometimes used as a catch-all phrase to include all types of malware, including true viruses.

Software is considered malware based on the perceived intent of the creator rather than any particular features. Malware includes computer viruses, worms, trojan horses, most rootkits, spyware, dishonest adware, crimeware and other malicious and unwanted software.

To protect yourself from malware you can download Malwarebytes Anti-malware for free. This will remove any malware programs you may have.